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We offer a 14-day return policy. This means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—undamaged, unused, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at everythingflush@outlook.de. Please note that returns must be sent to the following address:
Please contact us.
If your return is accepted, we will provide you with the return address and instructions on how and where to send the package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us at everythingflush@outlook.de with any return questions.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about a specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
Returning the item you have is the quickest way to get the item you want. Once the return is accepted, you can purchase the new item in a separate transaction.
European Union – 14-day withdrawal period
Notwithstanding the above, if the goods are being shipped to the European Union, you have the right to cancel or return your order within 14 days without giving any reason. As described above, the item must be in the same condition in which you received it—unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will automatically be refunded via your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at everythingflush@outlook.de.
Please fill out the following form to declare your withdrawal from the contract.
